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Countries requiring customer service staff to meet training standards

Binary indicator: 1 indicates yes; 0 indicates no. World Bank indicator.

📅 2017📏 yes/no (1=yes)119 entries

Africa · 26

Asia · 34

Europe · 32

Americas · 22

Oceania · 5

0 yes/no (1=yes)0.2 yes/no (1=yes)0.4 yes/no (1=yes)0.6 yes/no (1=yes)0.8 yes/no (1=yes)1 yes/no (1=yes)

Every dot is one country, placed by its value (yes/no (1=yes)); the vertical bar marks each row’s median. Rows are world regions, ordered by their median. Hover a dot for its name.

🇦🇴Angola

Yes

🇦🇲Armenia

Yes

🇦🇹Austria

Yes

🇧🇩Bangladesh

Yes

🇧🇹Bhutan

Yes

🇧🇴Bolivia

Yes

🇧🇦Bosnia and Herzegovina

Yes

🇧🇷Brazil

Yes

🇨🇳China

Yes

🇨🇴Colombia

Yes

🇩🇯Djibouti

Yes

🇩🇴Dominican Republic

Yes

🇫🇯Fiji

Yes

🇬🇷Greece

Yes

🇭🇰Hong Kong

Yes

🇮🇶Iraq

Yes

🇯🇵Japan

Yes

🇰🇪Kenya

Yes

🇰🇼Kuwait

Yes

🇱🇻Latvia

Yes

🇱🇧Lebanon

Yes

🇲🇼Malawi

Yes

🇲🇹Malta

Yes

🇲🇷Mauritania

Yes

🇳🇱Netherlands

Yes

🇵🇰Pakistan

Yes

🇵🇦Panama

Yes

🇵🇪Peru

Yes

🇵🇭Philippines

Yes

🇸🇦Saudi Arabia

Yes

🇸🇰Slovakia

Yes

🇿🇦South Africa

Yes

🇰🇷South Korea

Yes

🇱🇰Sri Lanka

Yes

🇸🇪Sweden

Yes

🇹🇳Tunisia

Yes

🇺🇬Uganda

Yes

🇬🇧United Kingdom

Yes

🇻🇳Vietnam

Yes

🇿🇼Zimbabwe

Yes

🇦🇫Afghanistan

🇦🇱Albania

🇦🇷Argentina

🇦🇺Australia

🇦🇿Azerbaijan

🇧🇸Bahamas

🇧🇭Bahrain

🇧🇪Belgium

🇧🇼Botswana

🇧🇬Bulgaria

Highlights

As of 2017, Angola ranks first with Yes, followed by Armenia (Yes) and Austria (Yes).

The top two are virtually level: Angola and Armenia differ by less than 1%.

Across 119 countries and territories, values run from Yes (Angola) to No (Zambia), with a median of No.

By region, the top 10 is made up of 4 from Asia, 3 from the Americas, 2 from Europe and 1 from Africa.

Source: World Bank Open Data, 2017. Unit: yes/no (1=yes).

Source: World Bank Open Data · CC BY 4.0 · fetched Oct 17, 2026

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